Privacy Policy

Welcome to the website operated by C.B Technology LTD (“C.B Technology”, “we”, “us”). We recognise that privacy matters, particularly when you share information in connection with technology consultancy, managed services, or software delivery. This policy describes our practices for visitors who browse without registering (“Visitors”) and for organisations or individuals who engage our services or submit enquiries (“Clients” or “Authorised Contacts”), together referred to where appropriate as “you”.

Personally Identifiable Information

“Personally Identifiable Information” means information that identifies or can be used to identify, contact, or locate a person, such as name, postal address, telephone number, email address, and role title. It does not include data collected in a genuinely anonymous form where re-identification is not reasonably practicable.

What information do we collect?

We may collect basic technical and usage information from all Visitors (for example, browser type and pages viewed). From Clients and prospective Clients we may collect name, work email, telephone number, organisation details, job function, and information you provide about your IT environment, procurement needs, and project scope. Where we deliver services, we may also process credentials, support tickets, and configuration data strictly as required to perform the contract.

Client systems, credentials, and operational data

In delivering consultancy, managed IT, security, or development work, C.B Technology LTD may process access credentials, logs, backups, source code, cloud tenant settings, and other operational data (“Client Data”). We apply proportionate administrative, technical, and organisational measures—including encryption where appropriate, least-privilege access, and secure tooling—to protect Client Data from unauthorised access, alteration, or disclosure.

• Security: Access to Client Data is limited to personnel and subprocessors who need it to deliver the agreed services, under confidentiality obligations.
• Use: Client Data is used to provide, monitor, and improve the services you have requested. We do not sell personal data or Client Data to third parties for their own marketing.
• Confidentiality: We treat architecture diagrams, security findings, incident details, and commercial terms as confidential unless disclosure is required by law or agreed in writing.

How we use Personally Identifiable Information

We use this information to respond to enquiries, prepare proposals, deliver and invoice services, meet legal obligations, and—where permitted—share relevant updates about C.B Technology capabilities. You may opt out of non-essential marketing communications at any time using the contact details below.

Third-party services and links

Our website or delivery processes may reference or link to cloud providers, ticketing tools, or other platforms. Those services have their own privacy policies. We encourage you to review them when you interact with them directly.

Your rights and contact

Depending on applicable law (including UK GDPR where relevant), you may have rights to access, rectify, erase, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. To exercise rights or ask questions about this policy, contact us at [email protected] or write to C.B Technology LTD, 9 Cochrane Square, Brucefield Industrial Estate, Livingston, West Lothian, EH54 9DR.